Onyx Fusion Consumer Support

How to Use, Customise and Maintain Your Onyx Fusion Electric Fire


In this video we cover everything you need to get started with your new Onyx Fusion 150RW Electric fire. Get simple tips on how to use your Thermostatic remote control to turn on and adjust the flame and lighting effects of your fire, in addition to cleaning tips to keep the Fusion looking and performing its best. We also explain how to replace the batteries in both the remote control and fire when required.

In This Video

This guide explains:

  • Turn your Fusion fire on and off
  • Use the programmable eco remote control
  • Access My Flame preset settings
  • Customise flame effects and colours
  • Adjust fuel bed and glowing log lighting
  • Sync lighting effects
  • Control mood lighting and downlights
  • Use heating and thermostat functions
  • Set timers
  • Clean and maintain your fire
  • Replace remote control batteries
  • Register your appliance and arrange servicing

About the Fusion Electric Fires

The Onyx Fusion combines advanced flame technology, customisable lighting effects and intelligent heating controls to create a striking focal point within contemporary interiors.

Designed for year-round enjoyment, Fusion allows you to enjoy realistic flame visuals with or without heat, while extensive lighting controls help create the perfect atmosphere for any occasion.

Key features include:

  • Programmable thermostatic eco remote control
  • MyFlame personalised presets
  • 16 flame effect options
  • Customisable fuel bed lighting
  • Glowing log illumination
  • Synchronised lighting effects
  • Optional mood lighting kit
  • Integrated downlighting
  • Heat-independent flame effects
  • Low, High and Auto heat settings
  • App connectivity
  • Adjustable room temperature control

Explore the Fusion Electric Fires Range

Frequently Asked Questions

Adjustable room temperature control

Ensure the power switch on the appliance control panel is in the ON position.

A long audible beep confirms that the fire and remote control are ready for use.

Press the power button on the remote control and the fire will start using the last settings that were active.

What is MyFlame?

MyFlame allows you to quickly select pre-configured flame and lighting combinations.

The Fusion includes:

- 6 factory presets
- 3 custom preset slots

You can cycle through available presets using the arrow buttons on the remote control.

Can I save my own flame settings?

Yes.

The Fusion allows you to save your own preferred combinations of:

- Flame effects
- Fuel bed colours
- Log lighting colours
- Brightness settings

These can be stored in the available custom MyFlame preset slots for instant recall.

How many flame effects does Fusion have?

The Fusion provides access to 16 flame effect variations.

These can be selected using the Flame button and adjusted to create your preferred visual appearance.

Can I adjust flame brightness?

Yes.

Each flame effect includes five brightness levels that can be adjusted using the plus (+) and minus (-) buttons on the remote control.

Can I customise the fuel bed lighting?

Absolutely.

The fuel bed offers:

- 8 colour options
- Spectrum colour cycling mode
- Adjustable brightness settings

This allows you to personalise the appearance of your fire to complement your room décor.

What are the glowing log effects?

The Fusion features illuminated log effects that can be customised independently.

You can select:

- 8 colour options
- Spectrum mode
- Multiple brightness levels

These effects add depth and realism to the overall flame presentation.

Can I synchronise the lighting effects?

Yes.

The Fusion includes a sync function which allows the fuel bed and glowing logs to operate together for a coordinated, harmonious appearance.

Does the Fusion have downlighting?

Yes.

Discrete integrated downlights provide additional visual ambience around the appliance.

Available settings include:

- Warm yellow
- White
- Off

Brightness can also be adjusted.

What is the optional mood lighting kit?

If your Fusion has been fitted with the optional mood lighting kit, you'll gain access to:

- 13 colour options
- Spectrum mode
- Adjustable brightness

This helps create a fully immersive room atmosphere.

Can I use the flame effects without heat?

Yes.

The Fusion's visual effects can operate independently from the heater, allowing you to enjoy the ambience throughout the year.

What heating settings are available?

The heater offers:

- Low heat
- High heat
- Automatic thermostat mode
- Off

You can adjust your preferred room temperature directly from the remote control.

Does Fusion have a thermostat?

Yes.

The thermostatic heating system automatically adjusts operation to help maintain your chosen room temperature.

Can I set a timer?

Yes.

The timer function allows you to choose how long the fire will operate before automatically entering standby mode.

This is ideal for evening use or overnight operation.

Can I change between Celsius and Fahrenheit?

Yes.

Simply press and hold both arrow buttons simultaneously to switch the temperature display.

How do I clean the Fusion fire?

Ensure the appliance is switched off and fully cooled before cleaning.

The exterior glass can be cleaned using:

1. A clean damp cloth
2. A lint-free cloth for drying

Avoid abrasive cleaning products.

Can I remove the glass?

Yes.

The glass panel can be removed by carefully unscrewing the retaining brackets located at each corner and gently tilting the glass forward.

This provides access to the decorative log set for cleaning.

Always take care when handling glass components.

How do I clean the log effects?

Once the glass has been removed, the decorative birch logs can be carefully cleaned using a lint-free duster.

Regular cleaning helps maintain their appearance.

How do I clean the ventilation grilles?

The air inlet and outlet grilles should be cleaned regularly using:

- A soft cloth
- A vacuum cleaner nozzle attachment

This helps maintain efficient airflow and performance.

How do I replace the remote control batteries?

1. Slide off the battery cover.
2. Remove the old batteries.
3. Install two high-quality alkaline batteries.
4. Refit the cover.

Onyx recommends replacing batteries annually.

Does the Fusion have an app?

Yes.

The Fusion can be controlled using the Onyx MyFlame App.

The app provides access to additional advanced features beyond those available on the remote control.

A dedicated MyFlame App video guide is available separately.

Does the Fusion need annual servicing?

Yes.

Annual servicing is recommended to help maintain:

• Performance
• Reliability
• Safety
• Appearance

Servicing can be arranged through your retailer or directly with the Onyx service team.

Why Choose the Fusion Electric Fires?

Exceptional Personalisation

Few electric fires offer the same level of visual customisation as Fusion, allowing you to tailor flame effects, lighting colours and ambience to your exact preferences.

Realistic Flame Experiences

With 16 flame effects, illuminated logs and customisable fuel bed lighting, the Fusion delivers a captivating electric fire experience.

Smart Heating Control

Thermostatic operation, timers and programmable settings help maintain comfort while supporting energy-conscious use.

Contemporary Design

The Fusion has been created to complement modern interiors and media wall installations with clean lines and immersive flame visuals.

Enjoy It All Year Round

The independent flame functionality allows ambience without heat, making Fusion an attractive focal point during every season.

Video Transcript

Congratulations on becoming a new owner of an Onyx Fire. I'm Matt Beckner from the Consumer Support Team, and in this video I'll guide you through using and maintaining your wonderful new Fusion electric fire. No doubt you'll have bought from an Onyx approved expert retailer who has provided you a safe and stunning installation. Now, here's everything you need to know. Fusion fire's benefit from a programmable thermostatic eco remote control, as well as an app that could be found on the app store or via Google Play. In this video, we'll cover the features of the remote control and a dedicated video on the app, and all its advanced features can be found on our website. Get started First, ensure the on off switch on your files control panel is in the on position. A long beep will be heard, which means all the fires, functions and the remote control are now enabled. Pressing the power button on your remote will turn your fire on. It would a light in the last remembered setting. The My flame button on your remote allows you to conveniently choose from six preset combinations. Simply cycle through these by pressing the two arrow buttons. There are also an additional three slots for saving your very own combinations. To adjust your flame effects, press the flame button, followed by two arrows to cycle through the 16 flame effects. There are five brightness levels, which can be adjusted. Using the plus and minus buttons, press the function button once to adjust the fuel bed lighting. You can use the arrows to cycle through eight colors as well as the spectrum mode, which will gradually loop through all of the colors as before. You can use the plus and minus buttons. To adjust the brightness of these, press the function button again to enter the adjustment screen for the glowing logs feature. Again, you can use the arrows to cycle through the eight color settings and the spectrum mode. And again, use the plus or minus buttons to adjust the brightness. The colors of the fuel bed and the glowing logs can be synced. For a harmonious ambience, press the function button a third time to enter the sink setting. Using the arrows to adjust the colors and the plus or minus buttons to adjust the brightness levels. The fusion features discrete down lighting LEDs for additional ambience. To adjust these, press the downlight button and use the arrows to cycle through yellow, white, and off, and the plus or minus buttons. Again, to adjust the brightness. If you have opted for the mood lighting kit, you can press the ambient light button where you can cycle through the 13 colors and spectrum mode. And again, adjust the brightness levels for the heating setting. Press the heating button where the heater will cycle from low, high off and auto. You can use the plus or minus buttons to adjust your desired temperature. If you want to set your fusion fire to run for a certain amount of time before returning to standby, you can press the timer button to cycle through the timer options, which you will see displayed on the remote control screen. To turn off the appliance, simply press the power button to change your temperature display between Fahrenheit and Celsius. Simply hold down the arrow buttons. Before carrying out any maintenance tasks, you should first make sure your fire is switched off and it's fully cooled down. Maintaining your fusion is very simple. The glass can be wiped with a clean damp cloth and buff dry with a lint-free duster, the glass can be easily removed by unscrewing a bracket in each corner and simply tilting the glass forward. Take care when doing this. This now allows you easy access to take out and clean the birch log effects. Using a lint-free duster clean the air inlet and outlet grills regularly with a soft cloth or the nozzle of a vacuum cleaner. To replace the batteries in your remote, simply slide off the back cover and replace using two high quality alkaline batteries such as Duracell procell. We recommend the batteries in your remote replaced at least once a year. For more information on the app, there is a dedicated separate video available on our website. Now, remember to keep your appliance looking and performing at its best. It should be serviced annually. We recommend this service undertaken by a huge be qualified individual, and your retailer can organize this for you. Alternatively, Onyx offers a manufacturer's premium service with our friendly team qualified engineers, and this can be booked online. By registering your Fusion online, we can keep you up to date with useful technical updates and the latest product information that will help you gain even more enjoyment for your new fire. This also puts you in with a chance to win back the cost of your fire. For a second chance to win, you can take a photo of your fusion installation and upload it online to the Onyx Owner Expo. We love to see our products transforming real homes, so remember to follow us on social media and tag us in any photos as your new fire. If you have the time, we would also love for you to leave us a review on Google or Trustpilot so that we can hear all about how you are getting on with your new Onyx fire. We hope this video's been helpful in giving you all the information you need to get you up and running with your fantastic new Fusion Electric fire.


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