Onyx Eclipse Gas Support Video

Using, Maintaining and Caring for Your Onyx Eclipse Gas Fire


In this video we cover everything you need to get started with your new Onyx Eclipse 60HL gas fire. Get simple tips on how to use your Thermostatic remote control to turn on and adjust the flame of your fire, in addition to cleaning tips to keep the Eclipse looking and performing its best. We also explain how to replace the batteries in both the remote control and fire when required.

In This Video

This guide explains:

  • Using the Eclipse thermostatic remote control
  • Igniting and turning off the fire
  • Adjusting flame height
  • Understanding thermostatic controls
  • Replacing remote control batteries
  • Replacing fire batteries
  • Cleaning the glass
  • Servicing recommendations
  • Warranty registration
  • Product care and maintenance

About the Eclipse Gas Fires

The Onyx Eclipse 60HL is a contemporary gas fire combining realistic flame visuals with advanced control technology and installation flexibility.

Designed to create a striking focal point within modern living spaces, the Eclipse range offers exceptional flame enjoyment alongside convenient thermostatic control.

Key features include:

  • High-definition flame picture
  • Fully sequential thermostatic remote control
  • Compact integrated control system
  • Adjustable flame height
  • Energy-efficient gas heating
  • Easy servicing access
  • Removable magnetic side panels
  • Contemporary frameless styling
  • Extended warranty registration available

Explore the Eclipse Gas Fires Range

Frequently Asked Questions

How do I turn on my Onyx Eclipse gas fire?

To ignite the fire:

1. Cradle the remote control in your hand.
2. Ensure the green Grip Lock safety indicator illuminates.
3. Press and hold the power button until "Pilot" flashes on the display.
4. Release the button when prompted.

The fire will ignite and the flame icon will appear on the remote screen.

Why does the remote need to be held in my hand?

The Eclipse remote features a Grip Lock safety function.

The remote must be cradled during operation so it can detect that it is being held. This unlocks the controls and allows commands to be sent to the appliance.

How do I adjust the flame height?

Use the + and − buttons on the thermostatic remote control.

This allows you to increase or decrease the flame height and heat output to suit your comfort requirements.

How do I turn the fire off?

Simply press the power button on the remote control.

The fire will safely shut down.

Does the Eclipse have thermostatic controls?

Yes.

The Eclipse range includes a thermostatic remote control system that can automatically help maintain your chosen room temperature for improved comfort and efficiency.

Can I set timers on the Eclipse gas fire?

Yes.

The Eclipse control system includes timer functionality, allowing scheduled operation of the fire.

Detailed timer setup instructions can be found in the user manual supplied with your appliance.

How do I know when the batteries need replacing?

The remote displays battery status indicators:

• FC indicates the battery level within the fire.
• C indicates the battery level of the remote control itself.

When battery levels become low, replacement is recommended.

How do I replace the remote control batteries?

1. Remove the battery cover.
2. Replace the existing batteries with two high-quality alkaline batteries.
3. Refit the cover.

For best performance, Onyx recommends premium alkaline batteries such as Duracell.

How do I replace the batteries in the fire?

To access the battery pack:

1. Remove the magnetic side panels.
2. Lift the base panel beneath the firebox.
3. Locate the battery pack.
4. Replace the batteries with high-quality alkaline replacements.

It is recommended that fire batteries are replaced annually during servicing.

How often should my Eclipse gas fire be serviced?

Your Eclipse should be professionally serviced once every year.

Regular servicing helps ensure:

● Safe operation
● Optimum efficiency
● Reliable performance
● Warranty compliance

How do I clean the glass?

Once the appliance has completely cooled:

1. Wipe the glass using a clean damp cloth.
2. Dry using a lint-free cloth or duster.

Avoid abrasive cleaning products which could damage the surface.

How does the Eclipse make servicing easier?

How does the Eclipse make servicing easier?

The Eclipse features:

● An all-in-one burner system
● Fixed log positioning
● Easy access components
● Magnetic side panels

This thoughtful design helps simplify maintenance and servicing procedures.


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